Refund policy

Returns & Refund Policy

Order Processing & Availability

All orders are subject to product availability. In the event that an item becomes unavailable after purchase, we reserve the right to either:

- Refund the unavailable item and ship the remainder of the order, or
- Temporarily hold the order until inventory becomes available if the expected delay is minimal.

If a delay occurs, customers will be notified via email with updated estimated processing times.

Order Cancellations

Orders may only be canceled during the processing stage prior to shipment.

Once an order has been dispatched or marked as shipped, it cannot be canceled. Customers must follow the approved return process after delivery if eligible.

Return Eligibility

To request a return, customers must contact our support team within 30 days of delivery to obtain return authorization.

To qualify for a return and refund:

- The item must be unused, unworn, and in original condition
- All original packaging, accessories, manuals, inserts, and tags must be included
- Proof of purchase is required
- The item must be returned to our designated return facility before any refund is issued

Returns sent without prior authorization may be refused.

Customers are responsible for all return shipping costs unless the item arrived damaged or incorrect.

Original shipping fees are non-refundable.

Important Sizing Policy

Customers are responsible for carefully reviewing all product descriptions, measurements, and sizing charts before placing an order.

Refunds, returns, exchanges, or chargebacks will not be approved for incorrect sizing selections made by the customer.

Sizing preference, fit expectation, or ordering the wrong size does not constitute a product defect.

Shipping Protection

We offer optional Shipping Protection at checkout to help protect eligible orders against loss, theft, or damage during transit.

Shipping-related claims, including packages marked as lost, stolen, missing, or damaged in transit, are only eligible for replacement, store credit, or refund coverage if Shipping Protection was purchased at checkout.

Orders placed without Shipping Protection are shipped at the customer’s own risk once transferred to the shipping carrier.

Please note that carrier delays, delivery exceptions, theft after confirmed delivery, or tracking issues are not eligible for refunds or replacements unless Shipping Protection was added to the order.

If a shipping-related issue occurs, customers must contact our support team within 7 days of the latest tracking update and provide any requested documentation, including photos, tracking information, or proof of issue.

We reserve the right to investigate and deny claims that appear fraudulent, abusive, or unsupported by sufficient evidence.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, customers must contact us within 72 hours of delivery and provide:

- Clear photos of the item
- Photos of the packaging
- Order number
- Brief description of the issue

Upon verification, we may offer a replacement, store credit, or refund at our discretion.

We reserve the right to deny claims that lack sufficient evidence.

Non-Returnable & Final Sale Items

The following items are non-returnable and non-refundable:

- Personal care products
- Beauty or skincare products
- Opened hygiene-related products
- Intimate apparel
- Customized or personalized items
- Digital products
- Gift cards
- Perishable goods
- Hazardous materials
- Sale, discounted, promotional, or clearance items

All sale items are considered final sale.

Customs, Duties & Carrier Issues

We are not responsible for:

- Customs delays
- Import duties or taxes
- Carrier delays
- Packages seized or confiscated by Customs
- Failed deliveries caused by incorrect shipping information provided by the customer

These situations do not qualify for refunds, replacements, or chargebacks.

Refund Process

Refunds are only issued after the returned item has been received and inspected by our team.

If approved, refunds will be processed back to the original payment method used during checkout.

Please allow additional processing time for your financial institution or credit card provider to complete the transaction.

We reserve the right to issue partial refunds, store credit, or deny refunds if returned items do not meet eligibility requirements.

Exchanges

We do not process direct exchanges.

Customers wishing to exchange an item must first complete the approved return process and then place a new order separately.

Chargebacks & Payment Disputes

By completing a purchase on our website, the customer agrees to first contact our support team to attempt resolution before initiating any payment dispute or chargeback.

Initiating a chargeback without first contacting us for resolution may be considered a violation of these Terms.

We reserve the right to dispute all chargebacks using any relevant evidence available, including but not limited to:

- Order confirmations
- Tracking information
- Proof of delivery
- Customer communications
- Fraud prevention and IP verification data
- Billing and shipping address verification
- Acceptance of our Terms of Service and Return Policy at checkout

Fraudulent chargebacks may result in the customer being permanently restricted from future purchases.

Agreement to Policy

By placing an order through our website, the customer acknowledges and agrees to all terms outlined in this Returns & Refund Policy as well as our Terms of Service.